Last updated: January 2025 | This Privacy Policy explains how Balaji Tours and Travels ("we", "us", "our", operating as bttrentacar.com) collects, uses, and handles information provided by individuals and businesses who interact with our website, enquiry forms, or contact channels.
1. Who We Are
Balaji Tours and Travels is a transport services company registered in Maharashtra, India, operating from Chhatrapati Sambhajinagar (Aurangabad). We provide corporate car rental, employee transportation, bus rental, outstation taxi, airport transfers, and fleet leasing services. Our website is accessible at bttrentacar.com.
For any privacy-related questions, contact us at: aniket@bttrentacar.com or call +91-9975981111.
We collect personal information only when you voluntarily provide it to us. The types of information we collect include:
Through Website Enquiry Forms
- Full name
- Mobile / phone number
- Email address (where provided)
- Company name (where provided)
- Service type requested
- Trip details — pickup location, drop location, travel date, message
- Position applied for (career application forms)
- Vehicle details (partner enquiry forms)
Through Phone and WhatsApp
- Your name and contact number (as shared by you)
- Trip or service details you communicate verbally or via message
- WhatsApp messages exchanged for booking or support purposes
Through Automated Means (Website)
- Browser type and version
- Device type and operating system
- Pages visited and time spent (via analytics tools — see Section 7)
- IP address (collected by our hosting provider and analytics tools)
- Referring URL (the page you came from before visiting our site)
We do not collect sensitive personal data such as financial account details, Aadhaar numbers, passport numbers, or health information through our website or contact channels.
3. How We Use Your Information
Information you provide is used for the following purposes:
- To respond to your enquiry — We use your name, phone number, and email to contact you about the service you have expressed interest in.
- To process and manage bookings — Trip details are used by our operations team to assign vehicles, plan routes, and complete your booking.
- To generate quotations and invoices — Your name, company, and service details are used to prepare accurate quotes and GST-compliant invoices.
- To maintain service records — We maintain records of completed trips for billing, MIS reporting (for corporate clients), and operational reference.
- To respond to job or partnership applications — Information from career and partner enquiry forms is used solely to evaluate and respond to those applications.
- To improve our website and service — Anonymised analytics data helps us understand how visitors use our website so we can improve the experience.
- To contact you about relevant services — If you are an existing customer or have made an enquiry, we may occasionally reach out about relevant services or offers. You can opt out of this at any time.
We do not use your personal information for automated decision-making or profiling.
4. Communication via Call, WhatsApp, and Email
By providing your mobile number or email address through our website or directly to our team, you consent to being contacted by us through the following channels:
- Phone calls — For booking confirmation, trip coordination, and follow-up on enquiries.
- WhatsApp messages — For sending booking confirmations, trip details, invoices, and service-related updates. We may also follow up on your enquiry via WhatsApp if you have reached out to us on that platform.
- Email — For sending quotations, invoices, booking confirmations, or responses to your enquiries.
- SMS — Occasional booking reminders or operational updates.
We do not send unsolicited marketing messages. If you wish to stop receiving communications from us, inform us via email or call and we will remove you from our contact list within a reasonable period.
5. Data Protection
We take reasonable precautions to protect the personal information you share with us:
- Website forms transmit data over HTTPS (SSL encrypted connection) where implemented.
- Access to customer data within our organisation is limited to team members who need it to carry out their functions.
- Physical records (where maintained) are stored securely at our office premises.
- We do not store payment card details. Payments made via UPI or bank transfer are processed through the respective banking platforms, not stored by us.
While we take practical steps to protect your data, no digital transmission or storage method is completely secure. We cannot guarantee absolute security of information transmitted over the internet and accept no liability for breaches caused by factors outside our reasonable control.
6. Third-Party Sharing
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
We may share your information in limited circumstances:
- Service partners and drivers — Trip details (pickup point, drop point, passenger name) are shared with the assigned driver and, where applicable, a vehicle partner to complete your booking. Only the minimum necessary information is shared.
- GST and accounting purposes — Your name, company name, and GST number (for corporate clients) are used in invoice preparation and maintained as required by Indian tax law.
- Legal requirements — We may disclose personal information if required to do so by applicable law, court order, or government authority.
- Analytics services — Anonymised usage data may be processed by third-party analytics tools (see Section 7). These tools do not receive personally identifiable information.
We do not share your information with any advertising platform or allow third parties to use your data for their own marketing.
7. Cookies and Analytics
Our website may use cookies and analytics tools to understand visitor behaviour and improve our service. Specifically:
- Google Analytics (or similar) — We may use Google Analytics to collect anonymised data on page views, visit duration, and traffic sources. Google Analytics uses cookies to track sessions. This data does not identify you personally and is used only to improve the website experience.
- Essential cookies — Some cookies are necessary for the website to function correctly (e.g., Bootstrap framework functionality). These do not collect personal data.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website. By continuing to use our website, you consent to the use of cookies as described above.
We do not use retargeting cookies, advertising trackers, or third-party social media cookies on our website.
8. Data Retention
We retain your personal data for as long as is necessary for the purpose for which it was collected:
- Enquiry data from website forms is retained until the enquiry is resolved or for a maximum of [X] months if no booking is made.
- Booking and trip records are retained for [X] years for billing, audit, and legal compliance purposes.
- Corporate client records are retained for the duration of the contract and [X] years thereafter.
- Job application data is retained for [X] months after which it is deleted unless a placement is made.
After the retention period, data is deleted or anonymised.
9. Your Rights
You have the following rights regarding your personal information:
- Right to access — You may request a copy of the personal information we hold about you.
- Right to correction — You may request correction of inaccurate or incomplete personal information.
- Right to deletion — You may request that we delete your personal information, subject to any legal retention obligations we must comply with.
- Right to opt out of communications — You may ask us to stop contacting you for non-transactional purposes at any time.
To exercise any of these rights, contact us at aniket@bttrentacar.com. We will respond to your request within a reasonable time. We may need to verify your identity before processing certain requests.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date at the top. We encourage you to review this page periodically. Continued use of our website or services after any update constitutes your acceptance of the revised policy.
For any questions, concerns, or requests related to your privacy or this policy, contact us at: